Emergency responders experience trauma at rates far above the national average—but most agencies still lack structured mental health leadership.

The Mental Health Resilience Officer Program trains EMS leaders to recognize stress injuries, build peer-support culture, reduce burnout, and connect responders to evidence-based care.

We’re helping agencies protect the people who protect everyone else. 

This program is a multi-year initiative to improve mental health access and build resilience among mobile health and emergency medical services (EMS) providers. EMERGENZ is aiming to fund 30 EMS practicioners to complete initial Mental Health Resilience Officer (MHRO) certification and provide access to a digital mental wellness toolkit.

Mental Health Resilience Officer Program

An organization focused on first responders operating at the intersection of mobile health, disaster operations and technology. 

**We are EMERGENZ**, a 501(c)(3) nonprofit dedicated to innovating the way emergency services and mobile healthcare organizations serve their communities. We operate as a federation of organizations that work together supported by our hubs under a shared mission: using technology and collaboration to innovate and improve emergency response, mobile healthcare delivery, and disaster relief. Though we love tech, we keep our approach grounded and pragmatic – perfect for first responders, healthcare workers, and public safety organizations who may not have deep tech backgrounds. We’re here to bridge the gap between cutting-edge innovation and real-world emergency needs.

We operate uniquely at the intersection of multiple critical sectors. At our core is Mobile Health, a concept that embodies the seamless integration of Healthcare, Public Health, Public Safety, and Disaster Operations. This intersection defines our innovative approach, allowing us to address complex, multifaceted challenges efficiently.

We leverage this intersectional structure to develop collaborative, technology-driven solutions. By working at this nexus, we can predict resource needs, streamline communication, and optimize responses during crises, ensuring that communities receive comprehensive, integrated care exactly when and how they need it most.

**EMERGENZ** was founded by experienced first responders and mobile health professionals who saw firsthand that the status quo in emergency services wasn’t keeping up with modern challenges. First Responder and Mobile Health organizations are sliding into crisis due to a confluence of factors. “Crisis breeds innovation” became our mantra. After years of working within the emergency services, responding to extreme natural disasters, public health crises like COVID-19, while dealing with dwindling resources, our founders asked: *What if we could harness new and emerging technologies to help emergency response and mobile health organizations out of crisis?*

**EMERGENZ** is the answer to that question. Our team is a blend of mobile health clinicians, first responders, domain experts, and technologists. We bridge the gaps for organizations and communities, providing extra hands and high-tech tools where there are shortages or inefficiencies. By doing so, we help local heroes – EMTs, firefighters, nurses, emergency managers and more – do their jobs better and safer.

In the last two decades, first responder and mobile health organizations have been pushed to the brink. Heightened job demands, complex regulations, personnel retention, low reimbursements, increasing operating costs, climate-related disasters, and the strain of a global pandemic exposed critical weaknesses in the system. Many organizations lacked the expertise, resources, and long-term strategies to adapt. Our founders experienced this turmoil on the front lines and imagined a better way.

They envisioned an organization that embraces innovation to support those who save lives. **EMERGENZ** began as a small idea during the COVID-19 pandemic, when supply shortages and new needs (like telehealth and mass vaccinations) demanded rapid change. We saw how telemedicine became an overnight necessity, how data like wastewater analysis started guiding public health, and how communities expected on-demand testing and care. These changes proved that adaptation is possible – but not every agency could do it alone.

**EMERGENZ** formally launched to be that helping hand. We started building programs that could deploy technology, data, and manpower quickly to where they’re needed:

We set up internal “hubs” focusing on key areas (like Response, Education, Health, and Resources) to pilot new ideas and deliver services directly. 

We established a federation model to partner with existing organizations across the country, so we can share innovations and resources on a broad scale.

We committed to being data-driven: pulling data from our programs and the field to develop innovative models and smart tools that improve over time. By learning from every response and service we provide, we can continually refine our solutions.

Today, **EMERGENZ** is based in San Francisco, the AI/tech capital of the world and adjacent to Silicon Valley’s wealth of innovation. This location gives us access to brilliant minds, tech partnerships, and cutting-edge research. Our Response and Education hubs are based in the New York Metro region and have a heritage pedigree from some of the finest first response organizations in the world.

 But our heart is wherever someone needs us – we think globally, act locally. From a small volunteer EMS department in the Northeast to a mobile health system on the West Coast, we tailor our support to fit local needs while maintaining a vision that spans the nation, and the globe.

At **EMERGENZ**, we practice servant leadership – meaning our leaders see themselves first and foremost as servants to our mission, our team, and our communities. This philosophy creates a supportive culture and better decisions in high-pressure situations. Our leadership team is comprised of seasoned professionals in emergency medicine, technology, and nonprofit management who guide the organization with humility and vision.

Our goal is to use our resources to bridge the gaps where they exist, providing assistance and alleviate operational and administrative burdens so that our partner organizations and responders can focus on doing what they do best- **helping others**. 

Emergenz Corporation

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Mental Health Resilience Officer Program

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